Contact

Contact Udlært

Do you have questions about journeyman gifts, ordering, engraving or delivery? We're happy to help — private customers, businesses and retailers alike. We answer all enquiries within one business day.

How to reach us

The fastest way is an email to kontakt@udlaert.dk. Briefly describe what you need help with, and we'll get back to you with a concrete answer. You are also welcome to call us on +45 42 71 12 79 — we answer the phone on weekdays during normal business hours.

If you prefer to write via a form, you'll find it further down this page. Fill in all fields and we'll reply directly to your email.

What can we help with?

We receive enquiries about many different things. Here are the most common:

• Choosing a journeyman gift — unsure which figurine or size fits best? Tell us the trade and your relationship to the recipient, and we'll help you choose.
• Personal engraving — questions about characters, wording and what fits on the base. We're happy to help you phrase a great engraving text.
• Delivery times and deadlines — do you have a specific date for the journeyman celebration? Write it to us, and we'll confirm whether we can make it.
• Business orders — invoice payment, volume discounts and standing agreements for companies that train apprentices. See also our business page.
• Retailer enquiries — gift shops, hardware stores and trade unions wishing to stock our figurines. See our retailer page.
• Returns and claims — we offer a 90-day return policy and a 2-year warranty. If something has gone wrong, we'll fix it quickly.

Time-sensitive orders

Is the journeyman celebration only days away and you're unsure whether we can make it? State clearly in your message when the gift is needed — we prioritise time-sensitive enquiries and respond quickly. Without engraving we typically deliver within 1–3 business days, with engraving 2–5 business days.

Our address

Udlært operates from Varde in western Jutland, Denmark. We don't receive visitors at the address, but you are welcome to contact us by email or phone.

Udlært
Dybbølsvej 20
6800 Varde
CVR: 38935836
kontakt@udlaert.dk
+45 42 71 12 79

A reply within one business day

We are a small, specialised company — which means you always speak with the person who knows the product and can give you a precise answer. We don't send canned replies and we don't forward you to a customer service department. Write to us directly, and we'll help.

What happens after you write to us?

If you send an email, you'll receive an automatic confirmation and a personal reply from Henrik within one business day. We don't use standard templates — we read your message and answer what you actually ask. If your enquiry is an order or a request for invoice payment, we'll send a confirmation with all the details, so you know exactly what happens and when.

If you're unsure what to write, start with the essentials: when is the journeyman celebration, and which trade. Everything else we can sort out along the way. We're used to helping people who aren't sure what to choose — it's a big part of our daily work.

Social media

You can also follow Udlært on social media, where we regularly share news about journeyman gifts, craft traditions and additions to the range. However, we're quickest to reach by email or phone if you have a specific question about an order.

Questions about specific trades

We regularly receive questions about which trades we have figurines for, and whether we can make figurines for trades not yet in the range. We currently produce journeyman gift figurines for carpenter, bricklayer, electrician, plumber, blacksmith and car mechanic. If you're looking for another trade, feel free to ask — we note the demand and actively use it when deciding which trades to add next.

Many who contact us are parents or spouses who want to give something special to the newly qualified tradesperson — and who aren't entirely sure they're choosing the right size or the right engraving text. Write to us with your question, and we'll give you a concrete answer based on the situation — it's the kind of guidance we give every day, and asking costs nothing.

Delivery, engraving and choosing the trade — quick answers

Delivery takes 1–3 business days throughout Denmark, and if you choose personal engraving, it only adds 1–2 days. The engraving is entered at checkout exactly as it should appear on the base, with room for name and year. If you're unsure which trade is the right one — for example the difference between a joiner, a cabinetmaker and a building joiner — do write to us: we know the trades and will help you get it right, so the journeyman gift matches the journeyman's certificate.

We typically reply the same business day by email, and you are welcome to call within normal opening hours. If your enquiry concerns an order, please have the order number ready — it speeds things up. Businesses and vocational schools wanting to order journeyman gifts for several newly qualified tradespeople at once can contact us for a combined arrangement with shared engraving and delivery to one address.